If you are having connectivity issues with RunScribe pods, you can follow these steps to resolve the issue or help us to find out the reason. If you see something weird while going through these steps, please add this in the email to support team. Before moving down the list, we recommend you to restart your phone and Bluetooth then try to connect again in RunScribe app. If the issue still persists, please, go through the troubleshooting steps from top to bottom.
Drop other connections
Make sure your pod is not connected to any other mobile phone, tab and watch via Bluetooth:
Quit RunScribe app on all nearby phones, tabs and watches.
Turn off Bluetooth on all phones, tabs and watches that might be connected to your pod, including the phone/tab on which the connectivity issue is reproducing.
Turn Bluetooth is ON on your device phone/tab.
Try to connect to your pod again.
Check battery level
Make sure your pod is charged:
Try to shake the pod and see if led starts blinking.
If it doesn’t, hold down the little reset button on the underside of the pod for >8 sec and then release.
If it still doesn’t, put your pod to the cradle and charge for a little while.
Check permissions (Android only)
Check if RunScribe app has all permissions:
Open your device’s Settings app.
Find and select RunScribe app.
Make sure Location and Storage permissions are on.
Check the pairing status (Android only)
Some Android devices cannot connect to RunScribe pod correctly when there is a pair between them. Make sure you there is no pair in the Bluetooth Settings screen.
Open your device’s Settings app.
Check if there are no RunScribe pods in the “Paired devices” section.
If all is fine there, you can try to create a pair with your pod (if it is discoverable) and see if this resolves the issue. In case when it does, please, inform us, this can be very helpful for other RunScribe users facing the same issue.
Check if a pod is discoverable
Sometimes it can be helpful to check if your phone/tab can discover a pod using another mobile application. For this, please, install the nRF Connect app from Google Play or App Store on the phone on which the connectivity issue is reproducing. Launch the app and wait until it discovers some devices around.
In the list of discoverable devices, you can find your RunScribe pod. If it doesn’t appear there for a minute then you should check if a pod is discoverable on another phone/tab. If the app was able to discover your pod then try to connect to it by hitting the CONNECT button.
Once the app connects to the selected pod, you will see the list of available services and the DISCONNECT button on top of the screen.
If you are testing this on Android, try to select the Device Information service (the last one in the list) and read all characteristics by hitting the “download” buttons.
The values should very similar to those you can see in the following screenshot:
If you see some weird characters or some values are misplaced then you should clear Bluetooth cache on your phone/tab.
Clear Bluetooth Cache (Android only)
Open your device’s Settings app.
Display system apps (you may need to either swipe left/right or choose from the menu in the top right corner).
Tap Clear cache.
Restart your phone and try to connect to the pod again.
Note: these steps may vary on different phones/tabs.
Check if a pod is discoverable on another phone/tab
It could be very helpful to check if you can reproduce the connectivity issues on another phone/tab. To check this you can use RunScribe app or nRF Connect app which is available for iOS and Android. How to use nRF Connect app?
The issue still persists, what should I do?
If you went through all steps and nothing helped you to resolve the issue, please, create a trouble ticket from the Settings page in RunScribe app. Tell us as much as possible details about the issue and weirdness you might see while going through the troubleshooting steps.
[The Beta version is for targeted testing with our Connect IQ Beta Group, visit community.runscribe.com to learn more]
- Press the Start button (top right) then you’ll need to select Run (Up/Down) buttons.
- Hold the Lap button for >3sec – it will display a Menu. Select Run Settings.
- Next Select Data Screens.
- Now scroll up (use Up button) to the ( + / Add New ) screen. Push Start button.
- Select Custom Data / push Start button.
- Field1 (000) / push Start button.
- Then it will say Connect IQ Fields / push Start button.
- It will now show you RunScribe Light / scroll to this and push Start button.
If your are experiencing issues with your RS Plus, or have been told that your pod needs calibration, please follow these steps in the app:
Once this is complete, you can use your pod as your would normally, no reboot or reset is required.
Step 1 – Please ensure they were on the (RS+) charger [V2 charger won’t work] – and LEDs were cycling. This wakes them up from the post-manufacturing ‘OFF’ state that we put them in, which renders them undiscoverable.
Step 2 – Make sure that you’re on the correct version of the App (2.4.0 for iOS, 1.4.2 for Android).
Step 3 – Try resetting the PODs manually. Hold down the little button on the bottom of the pod for at least 8sec, then releasing.
Step 4 – Quit the RS App, then reboot your phone. Brutal, but this completely resets the Bluetooth cache.
Step 5 – For users that might have had multiple (prior) versions of the RS App, last thing to try is removing the App completely, then reinstalling from Google Play or App Store, and then trying again. This cleans out any old RunScribe DB entries which could conceivable have become corrupt.
If you’re still having issues, please go to App -> Settings then Create Support Ticket and let us know what’s happening at the top of the Support Ticket email [e.g. Cannot find pods, Failing FW update, etc]
We’re also taking a different approach with power, being as transparent as possible about how we get to power.
- Connect IQ – providing RunScribe Metrics via Connect IQ datafields. We’ll be pushing our App to the Garmin Connect IQ store closer to launch.
- Power – broadcasting Power via ANT+ (in the same fashion Stryd does)
- Running Speed/Cadence – broadcasting via ANT+ as a footpod
- RunScribe data upload at the end of your run via the RunScribe App to our Web Dashboard
- We’ll now be supporting both the Power and Running Speed/Cadence profiles, enabling operation with numerous watches with BT Smart support (Suunto)
- We will also be releasing an API for our custom RealTime BT Smart profile, enabling App Developers to incorporate real-time RunScribe metrics into their Apps.
In order to deliver the real-time metrics, we need the additional computational power which is only available on the new RunScribe Plus. We’re excited to (now) be on a platform that gives us a lot of room to grow, between the ANT & BT radios and additional horsepower, there is a lot that we can do in future FW updates.
– RunScribe Pro – indicator light will turn green when fully charged
– RunScribe Plus – Pod LEDs will cycle during charging, and turn off when fully charged
2. Download the RunScribe app from the Apple App Store or Google Play
3. Once charged, remove the footpods from the charger and place them near your phone
2. Create a RunScribe account
3. Select your RunScribe footpod mount (heel or laces)
4. The app will update and configure each footpod separately
5. Select the footpod location (Right or Left foot)
6. Select an LED color – configure different colors for each footpod to distinguish between Left and Right
7. Repeat the configuration for the second footpod
There are two possible mounting options – heel and laces. Mount RunScribe in the location configured during set up. To change locations, edit device Settings in the mobile app before your run.
- Select the clip size that provides a snug fit
- Snap the heel cradle onto the clip
- Slip the clip onto the shoe
- Snap the corresponding RunScribe (right or left) into the cradle – the “Click” means RunScribe is secure
- Thread the Lace Cradle underneath your shoe laces (tab facing up)
- Snap the corresponding RunScribe (Right or Left) into the cradle – the “Click” means RunScribe is secure
- Make sure the laces are tight and RunScribe isn’t loose
- 2 RunScribe footpods
- 2 sets of Lace Cradles
- Dual Charger + cable
2. After your run, launch the app to automatically sync the footpods.
3. View run data via the app or the web dashboard
2. Configuration: Configure the correct location (Right or Left) and Mount (Heel or Laces) before your run.
3. Distance Calibration: RunScribe provides estimated distance until it learns your stride. Improve distance measurements by providing actual distance. Select the pencil icon to edit distance.
Select your RunScribe from the main navigation.
Within RunScribe device settings, you can:
- Update your RunScribe firmware
- Rename your RunScribe
- Change the Mount Location (Heel or Laces)
- Change which Foot (Right or Left)
- Clear RunScribe (remove runs from the RunScribe memory)
Make sure your RunScribe is updated with the latest firmware, and the Mount and Foot configurations are accurate BEFORE running.
Sometimes that includes a short stop at a stoplight, a pause between intervals, or a run/walk session. On 03/29/2016 we updated the run detail view to account for these scenarios: all runs are broken into elapsed time – with a subset of running time, walking time and stationary time.
Timeout is set to 250 seconds.
If there are any issues with this process, we offer the ability to clear RunScribe via the Device Profile. It isn’t necessary to do this unless there is a technical issue that our support team is helping you address.
RunScribe has configurable LED colors – each RunScribe footpod has a different color, to help users easily distinguish right vs left. You can confirm right vs left a couple of ways:
- Shake RunScribe: When motion is detected, the LEDs will turn on and pulse in the configured color.
- Connect RunScribe pods to the RunScribe app: View the device profile. Once the device profile is viewed, the LEDs will illuminate.
- The RunScribe app automatically includes the device color and foot configuration in the device name. Check the RunScribe app to confirm color and location.
- Motion Detected: Slow Continuous Blink
- Recording: Slow Circular Motion
- Sync: Quick Blink
- DFU Mode: Solid Blue
- Reboot: Single Short Blue Pulse
- Device Found: Solid Green
- Low Battery: Repeating Red Double Pulse
- Clearing Flash: Quick Red/Blue Blink
- V2 Charging: Red LED on Charger
- V2 Charging Complete: Green LED on Charger
- V3 (RunScribe Plus): Blue LED on Charger indicates Charger has Power and Pod is properly inserted.
- V3: LEDs on Pod will cycle (bright/dim) while Charging, then go off when Charging is Complete.
When the RunScribe app connects with RunScribe footpod, it checks the health of the motion sensor. If the sensor needs to be recalibrated, the app will pop up a notification and direct you through the calibration process to reset the sensor. This process takes approximately 1 minute. If the reset fails, please contact Customer Support.
- iPhone 4s and above
- iPad 2 and above
- iPad mini
- iPod Touch 5th gen
Android (OS 4.4+)
- Devices that are Bluetooth Smart compatible.
Edit on Mobile
After Sync, view the Run Detail. Select the edit icon located next to”Run Distance” and “Moving Time”. Using trusted distance or time estimates (From GPS watch or app), edit the duration and/or distance of a run.
Click the Check Mark icon to save edits.
Edit on Web
View the Run Detail and select the edit icon underneath the “Run Distance” or “Moving Time”. Using trusted distance or time estimates (From GPS watch or app), edit the duration and/or distance of a run.
Using the Trim Feature
For runners who want to establish the run session based on step rate, there is an advanced option. In the Run Detail view, select the Trim button on the Graph. By moving the Slider in the Trim Run page, users crop the run. Users can also override the Run Distance in the Trim Screen. Once run start and finish has been set, the Run Duration will automatically update. Select the “Save Trim” button before leaving the screen.
Community Compare contextualizes your run against the RunScribe Community databank. Because stride mechanics are highly pace dependent, the comparison is calculated at pace for:
Run Summary gives a Symmetry snapshot (RunScribe Pro 2x only), to highlight any asymmetries. In addition, the Run Summary provides summary stats:
- Total Distance & Time (w/ access to the Edit feature)
- Time Breakout: Moving, Stationary, Walking, Running
- Average Pace
- Total # of Steps
- Steps per minute
- Cumulative Shock (the total shock experienced during the run)
As well as the ability to Tag your run:
- WorkOut Type
- Pain Points
- Net Pain Factor (Slider)
The Graphs function allows you to compare metrics throughout your run. To add metrics to your run, highlight the metrics you want to graph. Once highlighted, they will automatically appear on the graph.
Below the graph is the breakdown of core metrics. For RunScribe 2x users, the core metrics include a RvL Symmetry snapshot.
Use the Graphs to see how your RunScribe Metrics vary throughout your run:
- Toggle Metrics On/Off using the Tabular Stats selectors below
- See what the instantaneous metrics are by mousing over the data
- Zoom In by holding down the mouse button and dragging over the desired range
- To reset to the full duration of the run, click the ‘Reset zoom’ in the upper right corner of the graph
The Tabular Stats section shows Average, Min, Max, Histogram and R/L Symmetry (RunScribe Pro 2x only) for each Metric.
Assign the shoes with any tags that will be beneficial for comparison or analysis purposes in the future. For example, tagging a shoe as minimalist or maximalist, will help you do comparisons of the impact of shoe type in the future.
After you have added a shoe into your profile, you can easily tag runs with the shoe and analyze differences in shoes on fundamentals and track shoe trends over time.
- Time (Running, Walking, Stationary)
- Stride Length
- Stride Rate
- Contact Time
- Flight Ratio
- Footstrike Type
- Pronation Excursion
- Pronation Velocity
- Shock Gs (by footstrike and cumulative)
- Impact Gs
- Braking Gs
- Symmetry snapshot and simultaneous R v L metrics
- 2 RunScribe footpods
- Cradles which allow RunScribe to be mounted on laces
- RunScribe dual charger with USB charging cable
- The RunScribe app for iOS and Android
- RunScribe account with access to the RunScribe dashboard and analysis tools
We believe consistency and accuracy are paramount for professional use. While we are always improving the accuracy of our footsteps model, we will continue to publish our validation studies and any 3rd party research results in our blog.
- Distance Calibration: RunScribe estimates distance until you have calibrated your first few runs. To ensure accurate distance calculations, edit your run distance using a trusted data source (GPS app or smartwatch). After you’ve edited your first few runs, RunScribe will accurately calculate distance.
- Secure Mount: RunScribe is full of sensitive sensor tech, which means it must be securely mounted and correctly oriented with the cradle tab facing up. Upside down or loose RunScribe footpods can result in wonky data.
- Update: We’re constantly making improvements, so update your app and make sure your RunScribe is running the latest firmware.
Distance, Track & Field Runners & Triathletes: Athletes often serve as their own coach and therapist. RunScribe gives athletes access to lab-grade data to help them assess shoewear, track performance and identify areas of weakness.
Physiotherapists, Clincians, Podiatrists: RunScribe is being used in practices around the globe to do real-world client assessment, quantify progress in injury recover and tracking change related to gait retraining, shower or orthodics.
Coaches: RunScribe is being used at elite levels in multiple sports, but distance running in particular. By analyzing a runner’s metrics over the duration of a run, coaches are able to identify areas for improvement and refine race strategies. RunScribe also plays a roll in helping coaches objectively assess a runner’s status after coming back from injury.
Yes – in order to upload your data between the RunScribe and the web dashboard, you need a Bluetooth enabled iOS or Android device.
No – you don’t have to RUN with your phone or tablet. RunScribe automatically records when you start running, so you can leave your phone at home and sync when you are done.
RunScribe Pro – designed to the IP67 Standard – which means it’s good under 1m of water. So creek crossing should be fine – but no scuba diving!