If your are experiencing issues with your RS Plus, or have been told that your pod needs calibration, please follow these steps in the app:

Once this is complete, you can use your pod as your would normally, no reboot or reset is required.

Here are a few things to try…

Step 1 – Please ensure they were on the (RS+) charger [V2 charger won’t work] – and LEDs were cycling. This wakes them up from the post-manufacturing ‘OFF’ state that we put them in, which renders them undiscoverable.

Step 2 – Make sure that you’re on the correct version of the App (2.4.0 for iOS, 1.4.2 for Android).

Step 3 – Try resetting the PODs manually. Hold down the little button on the bottom of the pod for at least 8sec, then releasing.

Step 4 – Quit the RS App, then reboot your phone. Brutal, but this completely resets the Bluetooth cache.

Step 5 – For users that might have had multiple (prior) versions of the RS App, last thing to try is removing the App completely, then reinstalling from Google Play or App Store, and then trying again. This cleans out any old RunScribe DB entries which could conceivable have become corrupt.

If you’re still having issues, please go to App -> Settings then Create Support Ticket and let us know what’s happening at the top of the Support Ticket email [e.g. Cannot find pods, Failing FW update, etc]

RunScribe Connectivity Troubleshooting

Power has been used for more than a decade in cycling, but unlike in cycling where it’s possible to directly measure power using strain gauges, in running, power must be calculated. Using a 9-axis sensor, it’s possible to measure 3D accelerations, then feed that data into a complex algorithm to calculate the required energy to move forward at that pace, factoring in weight, terrain, …

We’re also taking a different approach with power, being as transparent as possible about how we get to power.

In addition to the (new) support for ANT/ANT+, we will be continuing to support Bluetooth Smart.

• RunScribe data upload at the end of your run via the RunScribe App to our Web Dashboard
• We’ll now be supporting both the Power and Running Speed/Cadence profiles, enabling operation with numerous watches with BT Smart support (Suunto)
• We will also be releasing an API for our custom RealTime BT Smart profile, enabling App Developers to incorporate real-time RunScribe metrics into their Apps.

We support ANT via

• Connect IQ – providing RunScribe Metrics via Connect IQ datafields. Look for RunScribe Plus or RunScribe Light depending on your watch model.

Click on your profile avatar in the top right of the web dashboard.

Once enabled, all runs uploaded via the mobile app will land here. You can then individually select the Runner for each run file.

The Device Settings are accessible through the RunScribe app.  Make sure your RunScribe is connected to the app to access settings.

Select your RunScribe from the main navigation.

Within RunScribe device settings, you can:

• Update your RunScribe firmware
• Rename your RunScribe
• Change the Mount Location (Heel or Laces)
• Change which Foot (Right or Left)
• Clear RunScribe (remove runs from the RunScribe memory)

Make sure your RunScribe is updated with the latest firmware, and the Mount and Foot configurations are accurate BEFORE running.

RunScribe automatically starts recording once you start running (140 steps per minute or 70 strides per minute), which allows you to run without a mobile phone. During a run session, RunScribe captures every step you take.

Sometimes that includes a short stop at a stoplight, a pause between intervals, or a run/walk session. On 03/29/2016 we updated the run detail view to account for these scenarios: all runs are broken into elapsed time – with a subset of running time, walking time and stationary time.

Timeout is set to 250 seconds.

By default, RunScribe deletes runs from the device memory after they have been successfully uploaded to your dashboard.

If there are any issues with this process, we offer the ability to clear RunScribe via the Device Profile. It isn’t necessary to do this unless there is a technical issue that our support team is helping you address.

RunScribe has configurable LED colors – each RunScribe footpod has a different color, to help users easily distinguish right vs left. You can confirm right vs left a couple of ways:

• Shake RunScribe: When motion is detected, the LEDs will turn on and pulse in the configured color.
• Connect RunScribe pods to the RunScribe app: View the device profile. Once the device profile is viewed, the LEDs will illuminate.
• The RunScribe app automatically includes the device color and foot configuration in the device name. Check the RunScribe app to confirm color and location.

RunScribe V2 (and V3) have configurable LED colors – each RunScribe footpod has a different color, to help users easily distinguish right vs left.  All LED behavior is in the configured color, unless otherwise indicated:

• Motion Detected: Slow Continuous Blink
• Recording: Slow Circular Motion
• Sync: Quick Blink
• DFU Mode: Solid Blue
• Reboot: Single Short Blue Pulse
• Device Found: Solid Green
• Low Battery: Repeating Red Double Pulse
• Clearing Flash: Quick Red/Blue Blink
• V2 Charging: Red LED on Charger
• V2 Charging Complete: Green LED on Charger
• V3 (RunScribe Plus): Blue LED on Charger indicates Charger has Power and Pod is properly inserted.
• V3: LEDs on Pod will cycle (bright/dim) while Charging, then go off when Charging is Complete.

When the RunScribe app connects with RunScribe footpod, it checks the health of the motion sensor. If the sensor needs to be recalibrated, the app will pop up a notification and direct you through the calibration process to reset the sensor. This process takes approximately 1 minute. If the reset fails, please contact Customer Support.

Currently RunScribe products are only available direct from our online store or from one of our authorized resellers. For more information, please send us an e-mail and let us know where you are located and we can let you know if there is a reseller in your region.

If your transaction is not going through, typically something was entered wrong. Is your billing address different from your shipping address? Did you type the CVV number in correctly? If that is all correct, and it is still not going through, there may be an issue with your account and you should contact your bank and/or credit card company.

We typically get orders out within 24 hours of orders being placed Monday-Thursday. Domestically: We ship USPS Priority as our standard service which can take 2-5 business days. Other shipping options are available as well for faster service. Internationally, we ship DHL as our standard service. Typical shipping times can vary, generally though they are quoted for 4-5 business days.

Pleease check that the code is not expired and make sure you are typing the code in correctly (or copy and paste it). If are using a code that has not expired and you have copied and pasted it and are still having issues, please contact us (support@runscribe.com) and we can assist you with that.

Yes, we ship to most countries.

For International Customers: Packages are shipped from the United States. Shipping & handling charges are *NOT* inclusive of customs, excise and VAT payments for certain countries. Additional fees may be due from your local customs authority.

Additional fees may be due from your local customs authority. Because every country has different rules and regulations, we suggest you contact your local authority before placing an order to know what those additional charges may be.

If you can not get a shipping rate when checking out for your country, in most cases it is because USPS does not offer shipping services to your country. Please contact us and we can determine how we need to ship (DHL or FedEx) and what the shipping charges will be, then we will create an invoice for you to complete your purchase.

When shipping Internationally, USPS typically is not given regular updates along your package’s route, except when delivered. However, the USPS tracking number is interchangeable with your country’s equivalent postal authority. Once your package is entered into the system, those postal authority(s) typically give very detailed information on the location of your package. From there, you should always contact your postal authority directly to get more information.

You should contact your local postal office as soon as possible or talk to your carrier. Most likely your carrier delivered it to the wrong address or if it was a business address it could be in the mailroom.

For International packages, this typically indicates that it has been delivered to the customs office. The customs office should reach out to notify you to pick up your package. If they haven’t contacted you, we advise you contact your local postal authority and find out where your package is. The USPS tracking number is interchangeable with your country’s equivalent postal authority. Once your package is entered into the system, those postal authority’s typically give very detailed information on the location of your package.